• Reduces business costs considerably by unifying critical functions onto one central platform

• Drives collaboration and creativity for building new product offerings, marketing programs, and more

• Unites employees across over 15 countries who bond over interests, hobbies, and industry news using Google Chat

• Helps engineers to expressly meet customer needs by using malleable Google Workspace tools that work in tandem with Appian's software

Appian operates much like an expert team at the pinnacle of their favorite board game: aptly and with skilled coordination. When the process automation software company was founded in 1999, its leadership prioritized creating a culture that nurtures ingenuity and encourages autonomy; an organizational ethos rooted in the belief that talent and passion yield extraordinary results.

Appian customers range from industry giants burdened by copious amounts of data, manual processes, and location-specific functions to local enterprises looking to modernize and scale operations. As a low-code platform, Appian provides businesses with a faster and simpler way to build applications that unify people, data, and processes into a seamless workflow.

"Our mission is to change how work is done in the digital world by unifying systems and delivering process automation from start to finish,” said Michael Beckley, a founder, and CTO at Appian. “As a team of 2,400 spread across four continents, we rely on the agility of Google Workspace to work together in bringing our vision to life."

Appian began using Workspace a year into its operations, abandoning an expensive, accident-prone system that often slowed employees down. Before migrating, engineers, sales, marketing, and customer success specialists worked across a series of fractured systems. Redundant documentation, siloed departments, and broken communication tactics infringed on their capacity to be effective at their job. As such, Appian sought a cost-saving, centralized, and intuitive solution that didn’t require constant maintenance.

“We’re a 24-year-old company. We started off using the corporate communications technologies available at the time, but found them to be expensive and troublesome to maintain, crash prone, and full of limitations. When Google created an alternative with Gmail and corporate solutions for collaboration, we became one of its very early adopters,” explains Beckley.

Google Chat and Google Meet replaced the need for additional phones and phone lines. While Gmail provided zero-inboxers respite from endless message management. Workspace reduces business expenses by unifying critical functions onto one central platform. It enables open lines of communication with stakeholders so the Appian technology team can provide them with ongoing support and incident resolution, a framework that reduces response times and ensures business continuity.

Office fundamentals like email, teleconferencing, and product development now operate on the web, allowing staff to connect and contribute to projects regardless of where they are. Workspace tools, Chat and Meet chief among them, enhance the culture at Appian. It’s a social hub where employees connect over shared interests, collaborate on projects, and experiment with automation.

Appian develops applications that automate critical business processes, inspiring pathways to greater productivity and innovation for its employees, customers, and end users. The platform's success has generated a greater demand for process automation in new and burgeoning industries.

“We have an opportunity to bring this vision of end-to-end automation not just to the largest enterprises but to every company in the world,” said Beckley. “We rely on things like Google Workspace to help us bring our culture to all these new markets.”